NPGA SE EXPO

Schedule

08
Friday
8:00am -
Start:
8:00am
End:
5:00pm
Where:
Registration Desk
Details:
Start:
9:00am
End:
3:15pm
Where:
TBA
Details:

Details coming soon.

Start:
9:00am
End:
3:15pm
Where:
Room 202A/B
Details:

Presented by Women in Propane Council

The WIP Leadership Forum @ the Expo is a day-long program featuring dynamic speakers, interactive courses, and networking opportunities to help industry members achieve their professional ambitions. 

Courses in Room 202A/B, Lounge in Room 205C

Start:
9:00am
End:
10:15am
Where:
ROOM 205B
Details:

PROPANE DELIVERY AUTOMATION WORKSHOP
A1 Benefits of Tank Monitoring: The Road to 60% Average Fill

The benefits of tank monitoring can be dramatic: reducing trucks, minimizing customer terminations, and creating growth opportunities. Realizing these benefits requires analysis of delivery performance, identifying accounts that deliver savings, integrating tank monitoring into distribution systems, and driving change across the organization. Using U.S. delivery data, we identify the financial opportunity and provide a five-step framework to get started on the road to 60% average fill.

Start:
9:00am
End:
10:15am
Where:
Room 204
Details:

PROPANE DELIVERY AUTOMATION WORKSHOP
A2 
Fleet Success: A Business Case for Automated Truck Control

Jason Levine, Director of Sales, Truck Automation,
BASE Engineering Inc.

Making the decision to implement truck automation can be a daunting one—especially if you’re unfamiliar with the options and resulting benefits. Using real-life examples, hard data, and interaction with the experts, this presentation walks you through the process of adding automation features to a vehicle.

Start:
9:00am
End:
10:15am
Where:
ROOM 207A
Details:

A3 Lawsuits, Taxes, and Probate: Reduction Strategies for Propane Gas Professionals

G.K Mangelson, CFA, Author, Senior Advisor, American Society for Asset Protection

Find how the nation’s top law firms save their clients millions of dollars each year related to lawsuits, taxes, and probate. Learn ways to make yourself unattractive to a plaintiff attorney—so they won’t pursue a lawsuit against you, as well as five tax reduction strategies often missed by professionals and their advisors, and tools you can use to pass assets to your heirs tax free.

Start:
9:00am
End:
10:15am
Where:
ROOM 205A
Details:

PROPANE DELIVERY AUTOMATION WORKSHOP

A4 Propane Delivery: Nine New Essentials of Automation Technology

Bill Stomp, VP, Digital Dispatcher

Learn how the propane industry can harness the latest mobile technology and software to significantly reduce operational and delivery costs, fundamentally alter the cost structure for delivery/service, and successfully compete against alternate fuels.

Start:
9:00am
End:
10:15am
Where:
Room 202A/B
Details:

Management Courage: Having the Heart of a Lion

Start:
10:30am
End:
11:45am
Where:
ROOM 204
Details:

PROPANE DELIVERY AUTOMATION WORKSHOP

B1 The Economics of Technology: Remote Tank Monitoring

Rick Humphrey, Chairman of the Board & CEO, North American Satellite Corporation; and Brian Humphrey, COO, North American Satellite Corporation

Remote tank monitoring technology is easy to deploy—and enhances market advantage, image, and customer and employee perception. These intangible benefits are as real as the tangible, but which tank monitoring systems work best for the balance sheet? Attend this session to discuss the economics.

Start:
10:30am
End:
11:45am
Where:
ROOM 207C/D
Details:

PROPANE DELIVERY AUTOMATION WORKSHOP

B2 Mobile Technology Considerations: Selection, Deployment, and Support

Josh King, VP of Operations, Vertrax; Vinny Mullineaux, CEO, Vertrax; Rob Pinney, Project Manager, Vertrax; and John Rosen, VP, Sales & Marketing, Vertrax

Implementing mobile technology can help improve safety, save time, extend fleet life, reduce fuel and labor costs, as well as overall expenses, and ultimately drive profits. No other investment in your fleet provides as much instant offense to your operation. However, mobile technology in itself is not a “magic wand.” Partnering with a vendor who understands the dispatch process and has experience assisting fleets through change is equally important. We’ll look at real-life successes to demonstrate what you should look for in an application and ongoing support.

Start:
10:30am
End:
11:45am
Where:
ROOM 205B
Details:

B3 2016 Propane Market Outlook: Driving Change in Consumer Propane Markets

Mike Sloan, Principal, ICF International

Propane markets are changing—with growth in supply driving growth in exports and petrochemical demand, but also holding down consumer propane prices and creating opportunities for marketers. This session reviews ICF’s consumer propane market forecast, drivers of demand growth, threats and challenges that need to be faced to achieve this growth, and other key drivers of the propane market.

Start:
10:30am
End:
11:45am
Where:
ROOM 205A
Details:

PROPANE DELIVERY AUTOMATION WORKSHOP
B4 
What’s In It for Propane? The Mysterious “Cloud”

Aaron Cargas, VP of Product & Marketing, Cargas Systems

Cloud computing (a.k.a. “the cloud”) relies on sharing computing resources rather than having local servers or personal devices to manage software. This broad, relatively new technology is gaining momentum and reshaping the IT industry. But what does it mean for the propane industry? Attend this session for a clear, non-technical overview of cloud computing’s business value.

Start:
10:30am
End:
11:45am
Where:
Room 202A/B
Details:

Transforming Leaders: Effective Management in Changing Times

Start:
12:30pm
End:
1:45pm
Where:
ROOM 201AB
Details:

C1 The #1 Barrier to Growth: Improving Your Marketing ROI

Kirk Wright, Owner, Pro Image Communications

This session details the number one component and hindrance to growth—based on results from training thousands of employees at hundreds of companies. Examples for improving return on your marketing investment are examined, followed by a discussion of methods and applications to successfully overcome the #1 barrier to your business’s growth.

Start:
12:30pm
End:
1:45pm
Where:
ROOM 207C/D
Details:

C2 Business Overseas: Global Trends in Propane Today ... and for the Future

World LPG Association Panel 

The World LPG Association manages a panel to deliver a global update on the latest innovations impacting the future of the propane industry. This session identifies policies and trends within the international propane marketplace and is geared toward providing valuable tools and resources for developing your business overseas.

Start:
12:30pm
End:
1:45pm
Where:
ROOM 205A
Details:

C3 HR Jeopardy: What are the “Dos” and “Don’ts”?

Maria Hooks, Human Resources Administrator, Powell-Clinch Utility District; and Robin Proffit, Marketing Director, Powell-Clinch Utility District

Human resource laws and regulations might be the last thing on your mind, but they’re some of the most important aspects of running a business. This fast-paced class covers HR-related topics, policies, and procedures— learning the “dos” and “don’ts” in a fun way—while we break into teams to play “HR Jeopardy.”

Start:
12:30pm
End:
1:45pm
Where:
ROOM 205B
Details:

C4 Improving Marketing ROI: Rethinking Your Sales Process

Megan Smith Gill, President & Owner, Gill Marketing Group

Companies spend a considerable amount of money on marketing to make their phones ring, but far too few pay attention to what happens once the phone is answered. This session emphasizes how to improve sales processes to not only increase new account close rates, but also gain a much better return on your company’s marketing investment.

Start:
12:30pm
End:
1:45pm
Where:
ROOM 204
Details:

C5 More Gallons, More Profit: New Opportunities in Agriculture

Cinch Munson, Director of Agriculture Business Development, Propane Education & Research Council; and Bill Moore, Alternative Fuels Sales Manager, Conger LP Gas

The agriculture industry, like the propane industry, is always changing and with change comes new opportunities. Learn about a number of opportunities for new gallon sales to agriculture, how to capitalize on them, and how a South Georgia propane company has revolutionized their business by targeting the agriculture industry. You’ll leave this session with approaches and materials you can put to work immediately.

Start:
12:30pm
End:
1:45pm
Where:
ROOM 207A
Details:

C6 New Construction and Residential Consumer Data: What It Means for You

Bridget Kidd, Director of Residential & Commercial Programs, Propane Education & Research Council

The Propane Education & Research Council is partnering with Metrostudy on a new report that analyzes construction, remodeling, media segmentation, and other related data. In this session, we’ll take a closer look at the available data—to help you defend and capitalize on your work with consumers and construction professionals. Attend this session to aid your sales and marketing efforts by reviewing residential market opportunities across the country, identifying which consumers are most likely to replace with propane equipment, and gaining a better understanding of how each consumer group uses media.

Start:
12:30pm
End:
1:45pm
Where:
Room 202A/B
Details:

The Hidden Language of Organization: Workplace Politics, Power, Influence

Start:
2:00pm
End:
3:15pm
Where:
ROOM 207C/D
Details:

D1 Closing the Deal: Valuing and Acquiring a Propane Business

Sponsor Thompson Gas

Steven Abbate (moderator), Managing Director & Principal, Cetane Associates LLC; Joseph Armantano, CEO, Paraco Gas Company; Steve Goldman, CEO, Star Gas Partners; Dave Montgomery, VP of Operations, Crystal Flash; and Tim Osterman, VP, Business Development, NGL Energy Partners LP

This session gives owners insight into the current market for acquisitions and helps guide you through the process of valuing a company, structuring the deal, and closing the transaction. Learn from a panel of industry experts who have a proven track record of valuing and acquiring propane companies.

Start:
2:00pm
End:
3:15pm
Where:
ROOM 205B
Details:

D2 Growing Your Propane Business in 2016 & Beyond: Conquering Four Challenges

Mike Shilts, VP, Marketing, K&K Management Solutions

This highly interactive and dynamic session includes real-world examples, anecdotes, and scenarios that illustrate how to successfully identify and overcome challenges faced by propane marketers every day. Learn ways to maximize earnings before interest, taxes, depreciation, and amortization (EBITDA); cash flow; productivity; and profitability to enhance your peace-of-mind. You’ll also receive a booklet, presentation outline, and Excel templates to insert your actual data.

Start:
2:00pm
End:
3:15pm
Where:
ROOM 207A
Details:

D3 Propane Autogas 411: Success Stories for America’s #1 Alternative Fuel

Michael Taylor, Director of Autogas Business Development, Propane Education & Research Council

Regardless of the pump price of gasoline and diesel fuels, propane autogas proves time-and-again to be the fuel of choice for fleets who want to reduce their operating budgets. This interactive session provides insider “how did they do that” information about propane autogas success stories. Learn techniques that the most successful propane marketers are implementing to grow and expand their on-highway businesses year-round, as well as national sales results, campaigns and activities, current and future OEM dedicated and aftermarket bi-fuel recommendations, business plan and strategy development techniques and recommendations, and the latest total cost of ownership sales secrets. If your company has a deep desire to increase year gallons sales, you don’t want to miss out on this great opportunity!

Start:
2:00pm
End:
3:15pm
Where:
ROOM 204
Details:

D4 Propane Safety Programs Update
Sponsor CHS

Stuart Flatow, VP of Safety & Training, Propane Education & Research Council; and Courtney Gendron, CETP Program Manager, Propane Education & Research Council 

Hear about new and existing initiatives you can easily implement in your business. We’ll share tools you can use to communicate safe propane use to your customers and employees. Attendees receive a free package of safety & training materials to take back to your office. Programs covered include Gas Check, Dispensing Propane Safely, Autogas Technician Training, First Responder Training, and 2016 CETP Updates.

Start:
2:00pm
End:
3:15pm
Where:
ROOM 201AB
Details:

D5 The Retail Propane Business: Managing Your Most Critical Risk Factors

Co-Sponsor Global Gas

Charles Robertson, President, Twin Feathers Consulting; J.D. Buss, Trading Manager, Twin Feathers Consulting; and Gary Lezak, Chief Meteorologist, NBC Affiliate, Kansas City

Rapidly increasing export volumes and variable weather are some of the largest risks in the propane world today. These items create volatile prices, impact retail margins, and can threaten the livelihood of a retail business. Understanding these risks and actively taking steps to mitigate them is vital. We’ll analyze these factors, as well as identify strategies to help increase retailers’ success.

Start:
2:00pm
End:
3:15pm
Where:
ROOM 205A
Details:

D6 Social Media Bootcamp: Engaging Results and Avoiding Fiascos

Ben Gutkin, VP, Marketing, Warm Thoughts Communications; and Susan Jannett, Social Media Consultant, Warm Thoughts Communications

We all know that you’re supposed to have your business on Facebook, but what does that really mean? How do you use the rapidly changing world of social media to further your marketing objectives? And how do you avoid social media fiascos that result from angry posts that go viral? This hands-on session covers five social platforms that can play a role in your online marketing strategy, and how to engage with customers and prospects in a digital world.

Start:
2:00pm
End:
3:15pm
Where:
Room 202A/B
Details:

Reality-Based Accountability: Hardwiring Accounting into Your Workforce

3:30pm -
Start:
3:30pm
End:
4:00pm
Where:
Davidson Ballroom
Details:

The recently restored ability of our industry to educate the public about propane and its many uses presents a unique opportunity. The only energy council of its kind, PERC leads safety and training efforts among propane retailers and consumers, as well as drives technology development to expand adoption of propane as a clean, domestic, and affordable energy source.

Come hear about PERC’s most recent technology developments, training programs, and communication initiatives. We have a great propane story to tell. And done right, we know that communicating the benefits of our fuel and the products that use it can change consumer attitudes and behavior.

Presenter: Roy Willis, President & CEO, Propane Education Research Council

Start:
4:00pm
End:
5:00pm
Where:
Davidson Ballroom
Details:

Who better to welcome NPGA to Music City than singer-songwriter and actor Charles Esten, who plays Deacon Claybourne on ABC’s critically-acclaimed drama Nashville. The series, which debuted in 2012 and is now in its fourth season, is filmed on location—showcasing many of the beautiful backdrops you’ll likely see while exploring our host city.

Prior to Nashville, Esten appeared in dozens of television series, including recurring roles on Big Love, ER, The Office, and Party of Five, as well as both the British and American versions of Whose Line Is It Anyway?. Esten’s film credits include Swing Vote, Thirteen Days, 61*, and The Postman.

In addition to his acting fame, many of the songs that Esten performs as Deacon—including “Undermine,” “Sideshow,” and “Playin’ Tricks”—are available on the three very successful Nashville soundtracks released to date. He has also showcased his musical talents at the Grand Ole Opry and historic Ryman auditorium.

INSIDER TIP: following the keynote, meet Esten at booth 801 (NPGA) in the expo hall.

Start:
5:00pm
End:
7:00pm
Where:
Exhibitor Hall, Level 3
Details:

Check out the 2016 exhibitors and begin networking as we celebrate the opening of the expo hall on Friday evening. All attendees with a FULL or FRIDAY & SATURDAY Conference & Expo pass are welcome and receive two complimentary drink tickets at registration.

5:00pm -
Start:
5:00pm
End:
7:00pm
Where:
Exhibit Hall Level 3
Details:

NPGA Expo offers everything you need for your business—the largest array of propane-related products and services in the world—in one convenient location.

09
Saturday
8:00am -
Start:
8:00am
End:
5:00pm
Where:
Registration Desk
Details:
Start:
9:00am
End:
10:00am
Where:
ROOM 204
Details:

E1 Autogas: Market Expansion through Improved Fueling Station Experiences
Stacy Noblet, Senior Manager, ICF International

Presenting a consistent and positive user experience for customers at fueling stations is critical to expanding the propane autogas market, but comes with challenges. Attend this session to learn about collaborative efforts to identify, collect, and present valuable station information that helps smooth the course for the growing autogas market.

Start:
9:00am
End:
10:00am
Where:
ROOM 201AB
Details:

E2 NPGA Benchmarking Council: Best Practices from Your Fellow Marketers

NPGA Benchmarking Council Panel

Five propane marketers participating in NPGA’s Benchmarking Council share the most valuable lessons they learned to help improve their business.

Start:
9:00am
End:
10:00am
Where:
ROOM 207C/D
Details:

E3 Playing on an Uneven Field: Combating Natural Gas Expansion in Your State
Steve Ahrens, Executive Director, Missouri Propane Gas Association; Derek Dalling, President, Michigan Propane Gas Association; Lesley Garland, Director, State Affairs, NPGA; Mollie O’Dell, VP, Communications, NPGA; and Jeff Petrash, VP & General Counsel, NPGA 

Natural gas utilities are using state legislatures and public utility commissions to help their businesses expand into propane country. In 2015, there were nearly 40 proposals in state legislatures and public utility commissions to use taxpayer money or existing rate payers to subsidize the cost of expanding natural gas service into propane country. These policies force propane marketers to compete on an uneven playing field. Hear from a panel of Industry leaders and NPGA staff on how to fight these efforts at the legislative, regulatory, and customer level.

Start:
9:00am
End:
10:00am
Where:
ROOM 207A
Details:

E4 Rethinking Your Billing Approach: A Differentiator That Grows Your Business
Phil Baratz, President, Paygo LLC 

What if you billed your customers after they actually used your fuel—just like the electric and gas utilities—without relying on meters? It turns out that you’d grow your business, increase retention, improve delivery efficiency, build customer loyalty, and differentiate your brand. This session explores how to make this work—whether you use tank monitors or degree day scheduling, including cash flow solutions. We’ll share market research and case studies that show why it’s time to re-think what’s possible.

Start:
9:00am
End:
10:00am
Where:
ROOM 205B
Details:

E5 Driving Residential Demand: Launching the Industry’s Consumer Campaign
Dennis Vegas, CMO, Propane Education & Research Council

Addressing the decline in residential propane demand is a priority. Significant challenges include competing with improvements in other fuel technologies and keeping up with ever-improving building and appliance efficiency. However, while we need to target current and prospective homeowners and construction professionals, the communications initiative must also reach consumers for propane autogas, material handling, landscape and golf maintenance, agriculture, and other markets. That is a much broader scope than previous Council consumer education campaigns. At this session, join PERC’s Chief Marketing Officer Dennis Vegas and a panel of industry experts to discuss the industry’s latest consumer campaign and how you can make this an effective campaign for your business.

Start:
9:00am
End:
10:00am
Where:
ROOM 205A
Details:

E6 Smart Gas: Integrating Propane Service with Home Automation
Bob Torbin, Director of Codes and Standards, Omega Flex

This session addresses how the propane industry can participate in the emerging home automation marketplace. The Smart Gas System provides homeowners with the advantages of electronic sensors and controls, coupled with advanced gas distribution hardware, to improve life safety and convenience. Learn about smart gas piping and CO alarms, methane sensors, and automatic shutoff valves that ensure the system operates safely at all times, under a wide-range of normal and emergency conditions.

10:00am -
Start:
10:00am
End:
4:30pm
Where:
Exhibit Hall
Details:

NPGA Expo offers everything you need for your business—the largest array of propane-related products and services in the world—in one convenient location.

10:15am -
Start:
10:15am
End:
4:00pm
Where:
Innovation Pavillion
Details:
Start:
10:15am
End:
3:15pm
Where:
Exhibit Hall, Level 3
Details:

Propane Gas Delivery System    

10:15am – 11:15am Continental Plastic Underground (Room 205B)

10:15am – 12:15pm FlashShield CSST Flexible Gas Piping (Room 205A)

11:30am – 12:30pm 2 PSI Regulator Systems (Room 205B)

1:00pm – 2:00pm Plastic Underground Pipe (Room 205B)

1:00pm – 3:00pm Regulator Standards for 2 & 5 PSI Systems(Room 205A)

2:15pm – 3:15pm Propane Gas Meter Sizing and Installation (Room 205B)

*Workshop admission is included on both days for those with a FULL Conference & Expo pass; Saturday only for those with either a FRIDAY & SATURDAY or SATURDAY Only Conference & Expo pass.

Start:
10:15am
End:
11:00am
Where:
Expo Hall, Level 3
Details:

FT1 NFPA 58 Update
Eric Nette, Engineer, National Fire Protection Association

NFPA 58 has been revised by the NFPA Technical Committee on Liquefied Petroleum gasses, incorporating changes to the safety requirements in the LP-gas code. These changes cover a vast amount of topics including, but not limited to: LP gas vehicles, snow load, containers not in use, hot air balloons, and skid tanks. This presentation covers the changes to the code, as well as the update to the handbook for the code. Staying up to date on this code ensures compliance on applications of the code for the LP gas industry.

Start:
11:15am
End:
12:00pm
Where:
Exhibit Hall, Level 3
Details:

FT2 How to Enhance Compliance through a Safety Roadmap
Eric Leskinen, President & Owner, Pro-Dot Consulting; and Jerry Schimmel, VP, P3 Propane Safety

Developing and implementing a safety roadmap in your company provides management with an effective tool to enhance compliance and risk mitigation. Utilizing information technology, along with a systematic approach to managing important safety documentation and record keeping—and the ability to effectively retrieve this information / data—allows management to improve safety practices and the company’s risk profile.

Start:
12:15pm
End:
1:00pm
Where:
Exhibit Hall, Level 3
Details:

FT3 - U.S. DOT Update
David Ford, Hazardous Materials Program Manager, USDOT / FMCSA

Through an interactive discussion with the audience, this session addresses propane transportation regulations specific to cylinders and cargo tanks. DOT Hazardous Materials and Safety Regulation updates are included.

Start:
1:15pm
End:
2:00pm
Where:
Exhibit Hall, Level 3
Details:

FT4 Drivers Back in Control: How the Latest in Cloud Video Technology is Making Drivers’ Jobs Easier and Safer

Blake Gasca, Co-Founder and CEO, Convoy Technologies

Drivers work hard everyday delivering goods, services, packages, and even people to their destinations. But maintaining safety, security, and productivity with unforeseeable hazards can be a challenge. Fortunately, help is here. The latest Cloud-based video technology can now make drivers’ jobs safer and easier. Live video improves driver security in many ways, removing blind spots, increasing nighttime vision and providing them better depth perception. In addition, video can aid in both preventing accidents and offering definitive proof when a driver is not at fault. This is the present and future of technology for the vehicle industry, making drivers’ jobs easier and far more secure.

Start:
2:15pm
End:
3:00pm
Where:
Exhibit Hall, Level 3
Details:

FT5 Application of Tank Heaters in Propane Systems
Kirsten Bellar, Sales Director, LP Distributed Products, Algas-SDI International LLC

Recent changes to NFPA 58 allow for additional industry-endorsed solutions to safely and quickly heat your propane tank. This session provides a review of the 2014 code changes with respect to tank heaters. Learn the benefits of using tank heaters and how to safely increase the vaporization rate of your tank—without adding additional tanks or a vaporizer to your installation. Save time and money, with fewer refills, and additional vaporization capacity from your tank.

Start:
3:15pm
End:
4:00pm
Where:
Exhibit Hall, Level 3
Details:

FT6 Preventing Vehicle Accidents
Del Lisk, VP, Safety Services, Lytx Inc.

In this session, driver safety expert, Del Lisk, presents an analysis of the causes of vehicle collisions—based on in-cab video from crashes involving propane industry vehicles. Review the behaviors noted in the collisions and analyze characteristics that may be unique to the propane industry. Insights gained from this session may cause fleets to reconsider their training focus, as well as company policies regarding driver safety.

Start:
3:30pm
End:
5:00pm
Where:
TBA
Details:
4:30pm -
Start:
4:30pm
End:
5:00pm
Where:
Booth 725
Details:

Quality Steel Corp and Industrial Propane Service are partnering to offer for auction a 1450 gallon vertical autogas dispensing unit. This unit includes the tank and skid unit, complete with pump. All the winner will have to do is put it in place and power it up! Minimum bid is $35,000. All proceeds generated from the auction benefit the NPGF Scholarship Fund.

Start:
5:00pm
End:
6:00pm
Where:
Room 202B/C
Details:

All registrants are invited to this networking opportunity hosted by the Women in Propane Council. Enjoy beverages and conversation with industry colleagues, immediately following the WIP Roundtable session.

Start:
7:30pm
End:
12:00am
Where:
Hard Rock Cafe
Details:

Join the Young Gassers for an evening with friends and colleagues at our annual Members Reception, held in conjunction with the NPGA Southeastern Convention & International Propane Expo. Don’t miss this opportunity to relax and have a little fun at the Hard Rock Café Nashville with an open bar, food, and, of course, music!

Hard Rock Cafe Nashville
100 Broadway, Nashville, TN 37201 

*Young Gasser members who have paid their 2015-2016 dues are admitted at no charge. If you are not a member, admission is $20.

10
Sunday
7:30am -
Start:
7:30am
End:
2:00pm
Where:
Registration Desk
Details:
Start:
8:30am
End:
9:45am
Where:
Room 201A/B
Details:

Beginning as a worship leader at a small church in Southern California, Cheri has ministered for more than 20 years. She is passionate about God’s word and sharing

His message of hope and healing through song, speech, and the written word.

Her debut album, Child of the Father, was nominated for the Gospel Music Association’s Dove Award for “New Artist of the Year” in 1994. Nine albums, nine number one songs, three Dove Award nominations and a win later, Cheri is recognized as a mainstay in the adult contemporary and inspirational genres, and her music is sung in churches worldwide.

*Not included in registration packages. Additional fee of $60 applies, pre-registration required.

Start:
10:00am
End:
12:15pm
Where:
Exhibit Hall, Level 3
Details:

Propane Gas Delivery System

10:00am – 11:00am Propane Standby Generators: Sizing, Installing, and Marketing (Room 205A)

10:00am – 11:00am Viega MegaPress Gas Pipe Joining Systems (Room 205B)

11:15am – 12:15pm Cathodic Protection Guidelines and Training Requirements for Propane Tanks (Room 207A)

11:15am – 12:15pm Propane Relief Valve Sizing (Room 205B)

*Workshop admission is included on both days for those with a FULL Conference & Expo pass; Saturday only for those with either a FRIDAY & SATURDAY or SATURDAY Only Conference & Expo pass.

10:00am -
Start:
10:00am
End:
2:00pm
Where:
Exhibit Hall
Details:

NPGA Expo offers everything you need for your business—the largest array of propane-related products and services in the world—in one convenient location.

Start:
10:15am
End:
12:00pm
Where:
Innovation Pavillion
Details:
Start:
10:15am
End:
11:00am
Where:
Exhibit Hall, Level 3
Details:

FT7 Best Practices in Collections
Milissa Lord, VP, Business Development, A.R.M. Solutions

Each year, marketers find it increasingly difficult to control cash flow and outstanding accounts receivable percentages. This session is jam packed with helpful hints, innovative ideas, and process improvements guaranteed to speed cash flow and avoid bad debt write-offs—while reducing operational costs. Learn practical techniques to retain and retrain your slow paying customers, beginning at delivery and throughout the entire aging process. Attendees receive a “Best Practices in Collections” handbook with scripts and collection letter verbiage to take back to the office.

Start:
11:15am
End:
12:00pm
Where:
Exhibit Hall, Level 3
Details:

FT8 Credit Card Acceptance and Software Security: Selecting a Service Provider That Keeps Your Data Safe
Jude Augusta, Head of Software Partner Integrations, AVATAS Payment Solutions; and Dan Rowe, Portfolio Manager, AVATAS Payment Solutions 

As energy companies utilize cutting-edge software to help with business logistics and keep up with the way consumers wish to pay their bills, it is important to select software that enables payments—and provides necessary security. This presentation reviews the risks and benefits of accepting payments through software, as well as things to consider when selecting a vendor.